Refund And Return Policy

Return & Refund Policy:

At Pashm.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns
- You may request a return within 3 days of receiving your item.
- To be eligible for a return, the shawl must be unused, unwashed, and in the same condition that you received it.
- The shawl must also be in its original packaging, with all tags attached.
Non-returnable items
- Customized shawls or personalized items are not eligible for returns unless they are defective or damaged.

Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- If you still have not received your refund, please contact us at [insert contact email].

We only replace items if they are defective or damaged. If you need an exchange, send us an email at [insert contact email].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

If you have any questions regarding our return and refund policy, please contact us at: